FAQ

Q1: What is the standard warranty period for Maxsol products?

A: The warranty period varies by product category. Network devices are covered for up to 5 years, while solar power systems and accessories typically have a 1–3 year warranty.

Q2: When does the warranty period start?

A: The warranty period starts from the date of shipment from Maxsol’s manufacturing facilities.

Q3: What is considered DOA (Defective on Arrival)?

A: Products found to be defective within 3 months of shipment may qualify as DOA.

Q4: How do I request warranty service?

A: Please contact the Maxsol sales or support team before returning any product.

Q5: Does the warranty cover on-site service or installation costs?

A: No. The warranty covers repair or replacement only.

Q1: Are Maxsol solar power systems suitable for off-grid applications?

A: Yes. Designed for CCTV, wireless networks, farms, construction sites, and remote areas.

Q2: Can the solar system support 24/7 operation?

A: Yes, when properly sized based on load and battery capacity.

Q3: What battery types are used?

A: LiFePO₄ batteries with long cycle life and high safety.

Q1: Is professional installation required?

A: Professional installation is recommended to ensure safety and optimal performance.

Q2: Can Maxsol systems be pole-mounted or wall-mounted?

A: Yes. Pole mounting, wall mounting, and ground installation are supported.

Q3: What environmental conditions are supported?

A: Designed to operate in harsh environments including heat, rain, dust, and coastal conditions.

Q4: Are installation manuals provided?

A: Yes. Installation and user manuals are supplied with each product.

Q5: Can I integrate with third-party devices?

A: Yes. Compatible with most mainstream IP cameras and network devices.

Q1: How do I contact Maxsol after-sales support?

A: Contact your sales representative or email support with product details.

Q2: What information is required for technical support?

A: Product model, serial number, installation environment, and issue description.

Q3: What is the typical response time?

A: Usually within 1–2 business days.

Q4: Are spare parts available?

A: Yes. Spare parts are provided depending on availability.

Q5: Do you support distributors and system integrators?

A: Yes. Full pre-sales and after-sales technical support is available.

Q1: What types of products does Maxsol offer?

A: Industrial PoE switches, wireless devices, solar power systems, outdoor enclosures, and accessories.

Q2: Are Maxsol products designed for outdoor use?

A: Yes. Products use industrial-grade components and weather-resistant enclosures.

Q3: Can Maxsol products work with third-party brands?

A: Yes. Compatible with most mainstream IP cameras and network equipment.

Q4: Do Maxsol products support solar power integration?

A: Yes. Dedicated solar and hybrid power solutions are available.

Q5: Does Maxsol provide 48V solar power supply systems?

A: Yes. 12V, 24V, and 48V solar power supply systems are available based on project requirements.